EERO firmware issue causing folks home WiFi to not function correctly

Update - 12/16/2023 - EERO has pushed an update 7.1.1-16. This appears to be stabilizing systems. I will update if we think we are out of the woods. On Sat 12/16 we had no calls from homes with EERO systems so it is looking good!

EERO has been a great product for us for years now. It has been consistently providing folks great, stable coverage with few hiccups. Until Thanksgiving. Netgear released a “WiFi7” and EERO released their “WiFi 7” device as well a week later. They pushed a new firmware, 7.0.1 which supports their WiFi 7 platform. You can mix and match.

We are seeing instability on the EERO wifi systems. This is frustrating as we install “wired” networking between remote access points (satellites) and the gateway EERO so all devices are as fast as the primary. This lets us use the EERO 6+ which has a great price, low power (14W max per unit) and small size.

We have reported the issue to EERO engineers (the guys who actually work on it, not a help desk), we have a few customers in county whose networks are being studied by EERO to try to suss out the regression.

During this, our internet service has been perfect, not a second of downtime for Net253 anywhere in county since Thanksgiving, but people are experiencing the pain. We never have a slowdown, we always maintain 1500mbits more bandwidth that our peak utilization so that at any time of day a customer can run a speedtest and see full speed. This costs us a lot of money (to pay for performance that is left on the floor) but we do this so you never have to wonder if Net253 is slowing you down.

We hope to have this resolved as soon as possible. This problem affects anyone using EEROs, regardless of ISP (Comcast/Centurylink/Cox/Net253/iFiber/Advanced Stream, doesn’t matter)