All subscribers have an account on the portal. You can view your old invoices/receipts. You can manage credit card/e-check (ABA routing/account numbers).

You can turn autopay on/off. Please note, the portal web interface stinks. To toggle autopay on/off, click on the bolded word disabled/enabled. A popup will let you know what you are doing, and then if you accept it will toggle. This is the dumbest user interface we have experienced in years, and many customers are confused by it.

Yes the password complexity is overkill. No we cannot change it. Yes, we have been whining to the vendor for over a year to fix it.

Yes, the landing page looks terrible. No we cannot change it. Yes, we have been complaining to them since June 2024 to make it customizable.

Please use our system and don’t use you bank’s “recurring pay”. Your bank’s autopay is still manual processing at our end. If you use your bank or hand write a check, make sure your account number, or at least service address is somewhere on the check so we know how to apply the payment. We have a spreadsheet we maintain to track “received a check from X, is paying for Y” it is several hundred entries long. For every check you send us, we have a potential source for error. You don’t want to be on this spreadsheet.