What Our Customers Are Saying
Steve and Sam at Net253 were a pleasure to work with during the installation and setup process. They went out of their way to accommodate our needs, leaving us with a better, more reliable home network and a blazing fast internet connection. It's so fast, I go for long periods just not thinking about my connection at all, which is a stark contrast from our previous, incredibly unreliable DSL service. Steve has also been fast to answer other questions I've had, like backup power options and networking equipment troubleshooting, which I really appreciate. Finally, I like the idea of using a small, local business that is based on the island. You will not be disappointed with Net253!
Blake M
“My name is Pat Hallett and live down the Stavis bay road where we recently had fiber optics installed. I picked Steve from net253 as he was a small company and I was hoping a more personal service. He delivered and I was very happy. Any questions I had and a few phone calls and e-mails all were answered and calls returned were returned fast. My internet is now fast, fast, fast.
Thanks Steve, Pat Hallett Stavis Bay, Seabeck
“I selected Steve’s company to provide Internet service and telephone-over-Internet after getting fiber-optic Internet access installed by KPUD. The experience has been as if a huge weight has been lifted from my shoulders. I went from having to deal with a big company that was difficult to communicate with, that provided terrible service and even lied to me, to the complete opposite with Steve. Internet service is essential to my home business, which includes our own web server, and now I can focus on company issues rather than whether I can even be in business anymore. Steve is technically competent so I don’t have to wait for an issue to be referred to multiple levels of technical support to get answers. He never says a bunch of nonsense intended to make me think that the reason things don’t work are out of his control! And the service has been nearly trouble-free, with the issue fixed even before I realized there was one. Working with Steve has been refreshing. Our neighbor, who also selected his company for service said, “It is good to work with someone real.”
T.M., Widme/Totten, Poulsbo
We have relied on Net253 to provide fiber internet and phone services for our business for over four years, and have collaborated with Steve on providing enterprise scaled infrastructure, and end user fiber services to “Roost,” our multi-family neighborhood development in Lynwood Center. I can say unequivocally that Steve/Net253 has provided us service above and beyond what I ever expected, and our internet services have been extremely reliable and incredibly fast. At home I have the "fastest available" Comcast service and that service pales in comparison to the speed and reliability of Net253 Fiber. I can say without reservation that Net253 is the hidden gem in our community, I would heartily recommend that anyone considering trying to get the best available web services connection consider Net253 first; they have a far superior product, very competitive pricing, incredibly responsive personal service, and they are highly technically adept; what’s not to like. I am happy to speak to anyone personally who is considering Net253 as provider, should that be of help.
Sincerely, Jeb Thornburg, Architect | Founder - Indigo
Architecture & Interiors Principal,
Roost Land Company jebt@beingindigo.com - beingindigo.com
"Net253 has been invaluable in helping my small business by providing top-notch fiber Internet access for half the price we were paying before. The quality of support I've received has been stellar, and the whole process of moving to Net253 was simple and painless."
All the best,
Seth Morabito web@loomcom.com
Steve and NET253 have over the past several years brought our communications platforms into the 21st century. The installation costs were very competitive and the internet and VOIP phone service are a vast improvement over the much more expensive, poor quality service providers we'd been forced to use previously. And no more labyrinthine customer service mazes to fight! NET253 has my strongest recommendation.
Joe Piecuch
Director of Facilities
Bloedel Reserve
“We have been Net253 customers since November 2017. The service has been dependable and performed as advertised. Steve responds quickly to any questions or requests. I recommend you give his service serious consideration.”
David Spooner Flying Goat Avenue Bainbridge Island
(Residential Customer)
My experience working with Steve Hellriegel and NET253 has been awesome! Steve is very knowledgeable, friendly and prompt in the service he provides. The high speed Internet that is available from NET253 is incredibly fast and reliable. After the initial install we asked if Steve could install a switch to give us more access points which he was able to install for us. I've been very pleased with Steve and his company and I can highly recommend him as a local provider for high speed Internet.
Jason Parker
Author of Sound Retirement Planning
Inventor of the Retirement Budget Calculator
I just wanted to write you a quick note and thank you and Net253 for helping us here at the Bainbridge Island Museum of Art set up our new communication system. We are not only impressed with the results but extremely impressed with the service you have provided during and after installation. As a nonprofit organization, every penny helps and you have not only saved us a lot of money but have given us the reassurance of quality and reliable service.
I am also grateful for your personal as well as professional continued support of BIMA throughout the years demonstrating your deep interest in the well-being and success of your client's business. Net253 continues to be there for us whenever we call.
Thank you!
Scott Farwell Facility manager at BIMA
“Switching to Net253 has been the best IT decision our company has made in years. The quality and consistency of their fiber service has allowed our employees to focus on their work instead of dealing with dropped VOIP calls and lost connections. Our experience has confirmed that there is a lot more than download/upload speeds to consider when choosing your ISP. The Net253 team has been very easy to work with, and I am very confident that they would be able to handle any problems which may arise. Thankfully, we have not had to test that theory yet!” -
J. Ches Wilson, Pacific West Land, LLC
Using Net 253 has been great over the past 12 years that we have been doing so. Our company has grown exponentially in those years and Net 253 has been there every step, showing us how to expand efficiently. All of our systems are cloud based, and we need a very fast, extremely reliable network partner. The other local providers could not even keep up with us when we were a fraction of the size we are now.
Rachele, Clark Construction, LLC