Customer service with the Cable Company, they tried, but wow, that was poor.

We had a storm, and the power on Bainbridge dropped for about a minute. One of my redundant UPS systems failed in a weird way, this took the main router offline, and the generator kicked on restoring power before the backup router took over. This led to a 90 second outage around noon. Boy, I felt bad about it.

At my home, where we have Comcast Business Internet, the internet immediately died at the same time and as of 7:30PM it is still dead. I tried calling customer service. After 15 minutes of their automated response, I got a human, in a call center, likely overseas. We spent 15 minutes trying to figure out why he was telling me I don’t have service with Comcast. Finally we agreed I have service (when I was able to refresh “My account” and no longer get an error message), but he has no idea when they will restore service. They confirm there is an outage. OK, how could Steve see his account if his internet was down? I have a backup CenturyLink DSL that I chased the mice out of and tossed some coal on the fire to get the packets moving. Newsflash, back online, at 10PM.

So, if you are comparing ISPs on the KPUD system and thinking “well they aren’t big enough”, I can tell you that we are more personal, and responsive, and don’t use multiple layers to hide access to real information. We are also a close second largest ISP by customer count on the KPUD system.